Terms & Conditions
Terms & Conditions
IT Services, Training Course, Membership, Assessment Services and The Marketing Information Terms and Conditions.
Contracts formed between Vesta Technologies and you as a result of using this site shall be governed in all respects by English law and you hereby submit to the non-exclusive jurisdiction of the English courts.
This website is operated by Vesta Technologies. Further details about Vesta Technologies are given at the end of these terms and conditions. If you have any questions regarding this terms & conditions, or your information specifically,you may email us at: firstname.lastname@example.org
Vesta Technologies uses a registration based workspace area, which helps us to improve our understanding of you and your interests. This enables us to tailor future content to your needs.
The content of this site and content of sites linked to and from this site are provided 'as is' and ‘as available’, without warranties of any kind.
Vesta Technologies does not accept any liability arising from any inaccuracy or omission in the information or interruption in availability. You are advised to verify the accuracy of any information before relying on it.
Vesta Technologies does not warrant that the materials will be error free, nor free of viruses, defamatory, offensive, or other harmful matter. You assume the entire cost of any necessary service, repair, or correction.
The information on this website does not necessarily reflect the views and opinions of Vesta Technologies. Neither should any suggestions or advice contained on this website be relied upon in place of professional advice. You are responsible for checking the accuracy of relevant facts, instructions, suggestions and/or opinions given on this website before entering into any commitment based upon them. The materials that can be accessed from linked sites are not maintained by Vesta Technologies and we are not responsible for the contents thereof.
Any reference to a linked site or third party by name does not constitute or imply its endorsement by us, and you assume all risk with respect to its use.
You agree to use this site for lawful purposes only and not in any way that might infringe third party rights or that might bring Vesta Technologies into disrepute or ridicule.
You shall not use the website to disseminate any unsolicited or unauthorised advertising, promotional materials, "junk mail," "spam," "chain letters," "pyramid schemes," or any other form of solicitation or to disseminate any material that contains software viruses or any other computer code, files or programs designed to interrupt, damage, destroy or limit the functionality of any computer software or hardware or telecommunications equipment.
You agree to defend, indemnify and hold Vesta Technologies and our affiliates harmless from any claims, losses, damages and expenses arising from your use of the site.
The copyright and all other rights in the material on this website are owned by us or are included with the permission of the owner of the rights.
As a visitor to this website, you may download a single copy of the material on this website on a single computer for your own private viewing/listening purposes only. Single copies of pages from this website may be printed out for the sole purposes of enabling the person printing the page to retain a copy for their own personal records. No copying or distribution of material on this website for any commercial or business use is permitted without our prior written consent.
No photography, filming, broadcast, alteration or modification of the pages of this website is permitted without our prior written consent except as may be reasonably necessary to use the website. Subject to this paragraph, all rights in material on this website are reserved to Vesta Technologies.
Use of any software available for downloading from the site is governed by the terms of the license agreement accompanying the software.
All trade marks, service marks, and trade names in this site are the marks of the respective owner(s), and any unauthorised use is prohibited.
On certain parts of this website we may require you to register and provide certain information about yourself and where you do this you agree to:
1. Provide true, accurate, current and complete information about yourself as prompted by the relevant registration form (such information being the "Registration Data")
2. Maintain and promptly update the Registration Data (by sending an appropriately worded email to the membership services team) to keep it true, accurate, current and complete.
If you send any text, images, audio or other content to this website you accept that the files sent, and all rights therein, become the sole property of Vesta Technologies and that we shall have the right to use that content in perpetuity, throughout the world, in all known and discovered mediums and for all purposes and we shall have the right to make it available to the public on this website and otherwise. All material must comply with the rules on User Content Pages, set out below. We may require you to confirm the rights granted in this paragraph and where requested to do so you shall provide all reasonable assistance to us.
User Content Pages - Rules of Acceptable Use
Any discussion forums or pages of the website where you are capable of posting material are provided for your private and non-commercial use and for the exchange of lawful, relevant, fair and appropriate information, opinions and comment. Use of the website that is inconsistent with those stated purposes is strictly prohibited. Your use of these forums and the website generally is subject to the following terms which, by your use of the forums and the website, you are deemed to accept (and which amount to a non-exhaustive list of prohibited acts):
- You may not use obscene or offensive language.
- You may not place on the website any material which is defamatory, abusive, discriminatory or hateful or which applauds, encourages or entices abuse, discrimination or hate.
- You may not post any material on the website which has been disclosed to you in confidence or which, by its nature, is confidential.
- You may not post any material on the website which compromises the privacy or security of anyone other than yourself.
- You may not place on the website any material which may encourage criminal conduct or which may give rise to civil liability, or which is otherwise unlawful.
- You may not place on the site any material, including images, belonging to any person (or any material where the rights belong to any person) other than yourself without the prior written consent of the owner of it.
- You may not place on the site, or link to a third party site, any material where the use by Vesta Technologies, or any third party licensed or permitted by The Institute, will give rise to any third party claims.
- You may not place any links on the website where those links take users to unlawful material or material that contravenes these Rules of Acceptable Use.
- You may not place on the website advertisements nor make commercial solicitations nor use the website for any commercial purposes (which would include using the website to promote or encourage the sale of your goods/services).
- You may not place on the website any material that authorises, enables or encourages the dissemination of junk mail or chain letters.
- You grant Vesta Technologies unrestricted right to use, reproduce, translate and distribute any material you place on the site.
- Whilst we do not pre-screen submissions placed on our online forums, we do have the right (but not the obligation) at our sole discretion to review, edit, move or delete any material submitted to our online forums.
- Vesta Technologies accepts no responsibility for any statements, material or other submissions placed on our online forums by you or any third party, or for any loss or damage resulting from your breach of these Rules of Acceptable Use.
- You agree to indemnify Vesta Technologies, its associated companies and its representatives and employees from any and all damages, claims and liabilities (including legal fees) and expenses of any kind which arise from your actions, statements, contributions or other submissions to our online forums, from any unauthorised use of material obtained from our online forums or otherwise from your breach of our Rules of Acceptable Use.
- Profile images can include a personal portrait or other non-offensive and non-copyright content, for example, company logos are not permitted. Inappropriate images will result in your forum account being suspended.
- We will not view or edit or pre-screen any contribution that you or anyone else make to the forums or to the website generally and therefore, unless we are specifically notified of the nature of any item of content, you cannot assume that we are responsible for having made it available on the website.
- We, and others that we designate, shall have the right (but not the obligation) at our sole discretion to suspend your forum account, refuse or remove any content that is posted to, or available on, the forums or the website without the need to give any reasons for doing so. Content objections
- If you object to the publication of any material placed on our online forums (or anywhere else on this website) please let us know by contacting the technical support team and we will take whatever action we deem appropriate.
Removal of content
The Chartered Institute of Marketing hyperlink policy
We welcome 'hot links' to the Homepage of our website, but not 'deep linking' by which we mean that you may not include a link to any page of our website that is not the Homepage.
Neither may you display the contents of our website (or any page from it) or allow it to be displayed surrounded or framed or otherwise surrounded by material not originating from us without our consent. If you would like to license our material, please contact our library services team.
The following policy covers all web sites owned and developed by Vesta technologies.
External hyperlink approval should be sought from our web team for acceptance and assessment.
All links open in a separate window and not within the frameset of Vesta technologies's sites. This is to prevent any inference that Vesta approves or has any business or ownership rights relating to the third party site.
Free text links will be given to organisations that are mentioned in copy provided by either third parties (commissioned writers) or originally generated by Vesta technologies.
If a third party has supplied original free content a link will automatically be given to the provider/owner of the content, once the content has been editorially approved.
On some occasions a logo hyperlink will be accepted, again this will need to be approved by our web team. If the logo is used on the site, written permission must be sought from the third party.
This will protect Vesta technologies in terms of breach of copyright preventing any ambiguity between both parties. A written copy of express permission logo usage approval (letter or e-mail accepted), detailing the usage rights of their logo, must be forwarded on to the Design and Brand team for reference purposes.
- Political views
- Any criminal activity
Vesta technologies will portray a neutral stance on any views; hence no form of political alliance will be portrayed on any of the sites under its control. The information collected will be used for reference and CIM’s web communication only. The data will not be submitted for marketing campaigns and distributed outside of CIM.
Hyperlink disclaimer notice - all third parties will need to be made aware of the following:
- Please note that that hyperlinks are given for information purposes only and there is no inferred recommendation as to the companies listed on Vesta technologies’s sites.
- Vesta technologies does not take any responsibility for the quality of service these organisations provide.
- Vesta technologies will reserve the right to remove any hyperlinks at any time without prior consultation with third parties.
Workshops & Residential Courses Provided by Learning & Development
Booking can be made by fax, post, email or online and are regarded as confirmed bookings when made. An online booking form can be accessed at training.
Telephone bookings should be confirmed in writing within 10 days and can only be regarded as provisional until we have received such written
Written notification of cancellation of the course booking within 0 – 30 days (inclusive) of the course date, or failure to attend a course without prior written notification, will be subject to the scale of charges shown in the Transfer and Cancellation table below. The full course fee is due 30 days prior to the course date:
1. For residential programmes, the start date is the date the course begins
2. For workshops, it is the day of the course
Courses booked inside 30 days must be paid immediately. If payment has already been made only the remaining percentage of the course fee, after the transfer or cancellation charges have been applied, shall be refunded.
Clients may substitute the original delegate with another person at no extra charge. Written notification is required to substitute a delegate.
Written notification is required to transfer a booking to another course. Course bookings can be transferred without charge when notification is received 31 or more days prior to the start date of the originally booked course.
Where notification is received within 15 – 30 days (inclusive) of the start date of the originally booked course, a once only transfer is allowed with a 25% charge applied based on the original fee. The transfer charge will be 50% where notification is received within 1–14 days (inclusive) of the course date. If that transfer is then cancelled or changed at any time, the full course fee remains payable.
Transfers on the day shall only be permitted when supported by a doctor’s certificate. In all other circumstances 100% of the course fee will be payable. Only one transfer is permitted per booking. Subsequent transfers or cancellations shall be affected in line with the conditions outlined in the Transfer and Cancellation table.
Transfer and Cancellation Table
|% Course Fee Payable|
|No of days notice||Cancellation||Transfer|
|31 + days||No charge||No charge|
|15-30 days||100% of fee due||25% of original course fee|
|1-14 days||100% of fee due||50% of original course fee|
(The original course fee is the amount that has been invoiced, ie this may show a discount if the delegate is a member) All late bookings, first confirmed within 30 days of the course date, will be subject to normal cancellation and transfer terms and conditions. Entry to the course will be denied if payment has not been received or prior written agreement has not been given.
All course fees must be paid in full no later than 30 days prior to the start of the course or immediately for late bookings. Payment can be made by credit card or BACs. Settlement of the invoice is only deemed to have happened when the full amount has been paid and cleared.
Vesta Technologies reserves the right to levy interest or administration charges in the event of payments being made by instalments. This should be agreed in writing in advance; default on a payment due will result in the full balance becoming payable and possible removal from the course.
Residential courses include accommodation from the morning of the first day of the course to the final afternoon of the course (unless otherwise stated on the booking confirmation), in a single occupancy study bedroom. Extended accommodation can be arranged at Moor Hall at a preferential rate, which has to be paid locally on departure.
Vesta Technologies reserves the right to amend or cancel any course, course times, dates or published prices. Changes to course prices, times and dates will be advised before the course start date and any course already paid in full will not be subject to the increased price.
As a course may be cancelled up to two weeks prior to its start date, we recommend that delegates do not make travel arrangements before this time. Any travel costs incurred are entirely the delegate’s responsibility. Vesta Technologies does not accept any liability for reimbursement of travel costs.
All materials provided by Learning and Development remain the intellectual property of Vesta Technologies and its partners, who assert their right to worldwide copyright and all related rights unless specifically agreed otherwise in writing.
Special requirements and dietary needs can be met and arrangements for personal religious worship or for disabled delegates easily made. Simply state your requirements at the time of booking and we will make all the necessary preparations prior to your arrival.
Vesta Technologies reserves the right to remove any delegate from their programme should their behaviour be deemed to be inappropriate. This would result in no refund of course fees or other costs being paid.
The online membership join service is for new Affiliate Professional or Affiliate Studying members. Applications for graded membership can be made and will be assessed once received. Whilst there are systems in place to reduce the creation of multiple applications and accounts, we cannot accept responsibility for existing members creating multiple membership accounts using this service.
It is expected that studying members are enrolled at an accredited study centre either at the time of joining VESTA TECHNOLOGIES as an affiliate studying member, or within three months.
Once created, a membership record is not transferrable to another individual.
The format in which you provide your name on your application is the way that you will subsequently be addressed, if you are studying for a VESTA TECHNOLOGIES qualification a first name and surname will be required for the issue of certificate(s).
If you are already a member and wish to renew your membership, providing it has not become ceased, you can do so online by logging into your Vesta Technologies account or by contacting the Customer Service team on email@example.com
If you are looking to re-join following cessation of your membership, please contact the Customer Services team on firstname.lastname@example.org for details on how to proceed.
Membership fees are subject to review and change annually, Vesta Technologies may decide to increase membership fees at any time. All members will be made aware of such changes prior to their renewal date.
By joining members agree to abide by Vesta Technologies (VESTA TECHNOLOGIES) Charter and Bye-laws and to observe the provisions of the VESTA TECHNOLOGIES’s Code of Professional Conduct. By making a membership renewal payment this acts as continuing acceptance.
VESTA TECHNOLOGIES reserves the right to downgrade an application in the event that an error is made in the application assessment. Full reasons will be given.
Vesta Technologies reserves the right to request further evidence to support your application. If you have any questions, or require assistance, please contact the Customer services team.
Availability and access to membership benefits is dependent upon the grade of membership held.
VESTA TECHNOLOGIES reserves the right to alter the range of member benefits at any time and without prior notice and similarly any third parties involved in the provision of member benefits may be changed.
Services provided by a third party in respect of member benefits will be subject to that provider’s own Terms and Conditions and VESTA TECHNOLOGIES does not accept any liability arising from the provision of these services.
Members are responsible for ensuring that their contact details are kept up- to- date to ensure communications are received.
VESTA TECHNOLOGIES cannot accept responsibility for mail or emails sent to the address given, that are not received.
Payment may be made online by credit or debit card using the Stripe secure, online payment infrastructure. All major credit and debit cards or online payment are accepted, and a receipt will be sent by email from Stripe confirming the payment.
Please note that if you do not provide accurate details (including type of card and number) or if your credit card company does not authorise payment, your application will be deemed void. Vesta Technologies will not accept any liability for costs incurred as a result of applications deemed void in this manner.
Payments can also be made by Worldpay (if paying via telephone), direct debit, cheque and bank transfer. With the latter any bank charges need to be met by the payer.
Vesta Technologies will only confirm your membership once payment has been authorised. On completing the process, you will receive an email to confirm that the application has been successful, and the email will include your Membership number.
If payment is made using a credit/debit card not in the member/applicant’s name permission must be sought from the card holder and by making such payment online or by telephone you are confirming that permission has been sought and obtained.
Vesta Technologies designation and the Vesta Technologies logo can only be used by VESTA TECHNOLOGIES members who hold both current membership and Vesta status.
For those holding Vesta status, failure to submit CPD records by the submission date, unless otherwise agreed, will result in the loss of Chartered Marketer status.
Current VESTA TECHNOLOGIES membership is required when booking assessments and the VESTA TECHNOLOGIES assignment submission deadline/exam date.
Assessment fees are subject to review and may change annually.
Please refer to the Student Assignment Submission Guidelines and Examination Guidance for Candidates prior to submitting your assignment/sitting your exam. These documents can be found in Vesta Technologies within the Assessment Guidance section.
Assessment bookings made during the Late Booking Period will be subject to a late entry fee in addition to the standard assessment booking fee. For details of the Late Booking Period please refer to the Important Dates found in Vesta Technologies.
Assessments can be cancelled within 14 days of payment being made. After this point fees are non-refundable. Any bookings made during the Late Booking Period are also non-refundable.
Before booking assessments, please check with your Tutor which assessments you need to book for the particular session. Refunds cannot be given for incorrectly booked assessments or if transfers need to be made.
All assignments must be submitted either via your ASC or via an approved platform. Assignments sent directly to VESTA TECHNOLOGIES will not be accepted.
Candidates are responsible for checking that they have the correct assignment brief for the session they are submitting to. Please note case studies change each assessment session, even for re-sits.
For booking dates, please refer to the Important Dates for Students document found online in the Vesta Technologies area for the relevant information on booking times.
The Booking Assessment Policy can be found online in the policies and forms section of Vesta Technologies.
All members sitting Vesta Technologies’s written examinations will be required to provide photographic identification to the invigilator along with a copy of the final booking confirmation email.
For online examinations photographic ID will be required together with the initial booking confirmation email. Photographic ID can be in the form of a driving licence, passport or national identity card.
If an assessment booking is made and your circumstances then change you may be able to apply to defer your booking to a future assessment session. Please refer to the Important Dates for Students document in Vesta Technologies and Guidance for Deferrals document for further details.
Please note if deferring fees may apply, and you are responsible for ensuring you have the correct assignment brief for the session you are deferring to.
Vesta Technologies is committed to providing equal opportunities for all our studying members. For further details please see our Reasonable Adjustments Policy that can be found in Vesta Technologies, for enquiries please email reasonable adjustments email@example.com
General Terms and Conditions
Except as expressly provided for in these Terms and Conditions we shall not in any circumstances be responsible for indirect damages or loss of any kind, including loss of profit, business or revenue, arising out of or in any way connected with the performance or failure to perform these Terms and Conditions, breach of any express or implied term or warranty, or where the performance of any of our obligations to you is prevented, frustrated or impeded by any circumstance or cause beyond our reasonable control, including without limitation fire, flood, lightning, civil commotion, malicious damage, compliance with any law or governmental order, accident to or breakdown of plant, machinery, utilities, computer servers, telecommunications networks or default of suppliers or subcontractors.
We do not seek to exclude or limit our liability for death or personal injury arising from our own negligence or for any fraudulent misrepresentation. Subject to this, our liability to you under these Terms and Conditions howsoever caused shall be restricted to the replacement of the item(s) or a full refund of the price as outlined above; our liability to you shall not exceed the total price charged for the items purchased.
If any part of these Terms and Conditions is found to be unenforceable as a matter of law, the enforceability of any other part of these terms and conditions will not be affected.
We reserve the right at any time to make changes to Terms and Conditions and you shall be subject to the terms and conditions in force at the time you order any items from us.
These terms and conditions are in addition to your statutory rights as a consumer, which remain unaffected.
Contracts formed between Vesta Technologies and you shall be governed in all respects by English law and you hereby submit to the non-exclusive jurisdiction of the English courts.